FAQ
Shipping & Returns
When will I receive my order?
Booking Only items ship based on the timelines provided for each individual product or collection. In-stock products typically ship within 1 week after you submit your order. Delivery time will depend upon product availability and selected shipping method. Orders selected for Order Pick-up will be contacted when your order is available and ready to be picked-up from the Rec Leadership Classroom (Room #0156).
When will I receive a product if it's on backorder?
The store is occasionally out-of-stock on popular items. It may take between 1-4 weeks for a product on backorder to be shipped to you. You will receive an e-mail notification upon shipment.
How much is shipping and handling for my order?
Shipping and handling charges are calculated based upon your order total. Your shipping charges will be indicated when your order is placed. In your shopping cart calculate the charges by selecting the destination and level of service.
Can products be shipped to PO Boxes/APO/FPO addresses?
We do not currently ship to P.O. Boxes.
What is the policy and process for returns?
Every item that we sell meets our highest standards for quality. Please note that there are no returns or exchanges for custom decorated merchandise unless the item is damaged or incorrect items are received and reported to Customer Care within 15 days of receipt. Returns cannot be made in exchange for another type of item. To report a damaged or incorrectly shipped item, please retain your original packaging and contact the R.E Mountain Online Store via Martket Branding at (877) 905-3652, or email. This must be done within 15 days of receipt.
Privacy Policy
Collecting Information
We automatically track your Internet domain address, other identifiers, location, and your use of this website, and analyze this data for trends and statistics. We also maintain a record of your online purchases. At times (e.g., when you purchase a product, register an account, and password) we may ask you to provide certain information about yourself, including your name, address, shipping address, telephone number, e-mail address, and credit card information. Whether or not you provide such information is completely your own choice. But, if you choose not to provide such information, you may be unable to use this website or make online purchases.
Using Information
We use the information that you provide and that we collect automatically for internal business purposes, such as confirming and tracking your order, fraud prevention activities, analyzing trends and statistics, informing you of new products, marketing special offers, requesting reviews, and providing you with other information from and about us. We may contract with companies or persons to provide certain services such as payment processing, order processing, tax calculation, fulfillment, shipping, data management, marketing, advertising, and other services. We provide such companies or persons with the information needed for them to perform these services, which may include your personal information. Such information may be transmitted outside Canada, and other countries and regions. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to us, our customers, our suppliers, or our service providers. We may also disclose your personally identifiable information when we believe the laws require it or when requested by governmental authorities.
Please note that we operate this website on behalf of a third party which is identified on the website by its logo, branding, or other indications. We will disclose the information that you provide and that we collect automatically to that third party, and we have no control over how that third party may use that information. However, you may have a separate relationship with that third party, such as an employment agreement or policy, which may require that you comply with the third party's requirements regarding your use of this website.
Changing Information
If you would like to update or correct your e-mail address, street address, or other personal information with us, please do so by accessing your account information on our homepage. In addition, when you purchase from us through our website, we may need to contact you via telephone, facsimile, e-mail or mail to review questions or issues specific to your order, or to notify you of product availability, special offers, review requests, and other communications, even if you have opted to not receive communications from us. We may use “auto-responders” and other technologies to automatically contact you.
Minors
Our website is a general audience website. We do not knowingly accept personal information from any child under 18 years of age. If we are notified that a child has registered an account and password with us, we will remove the information associated with that account and password. We urge parents and guardians to participate in their children's online activities and supervise children's access to the web. If you are under 18 years of age, you are not given permission to use this website or make any purchases from us.
Cookies
Our website uses technologies such as cookies to automatically identify our visitors and track their use of our website and the Internet generally. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies and other technologies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, track visits to this website, process your order, record your purchases, display advertisements, or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You can also generally remove cookies from your computer. There are resources on the Internet that can provide you with additional information about cookies and how to block or remove them from your computer.
Security
We use security tools to protect the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot assure or warrant the security of any information you transmit to or from our website and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to protect its security on our systems. We urge you to keep your account and password in a safe place and not to divulge it to anyone. Remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Our website may contain links to websites operated and maintained by third parties over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Returns Questions
Please note that there are no returns or exchanges for custom decorated merchandise unless the item is damaged or incorrect items are received and reported to Customer Care within 15 days of receipt. Write on the original packing list what you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address. Return the package to:
ATTN: REMSS EAGLES RETURNS DEPARTMENT
Martket Branding Inc.
123-2323 Boundary Road
Vancouver, BC V5M 4V8
Ordering
Can I place an order via telephone or e-mail?
We ask and encourage you to place your order online, however, customer care is available Monday - Friday from 7:30am to 5:00pm PST at customercare@martketbranding.com. We are also available Monday - Friday from 7:30am to 5:00pm PST at (877) 905-3652
How can I track my order?
If you have placed an order, you may check the status on "My Account" page once you are logged into the site.
Can I make changes to my order?
You may contact customer care customercare@martketbranding.com or call (877) 905-3652 to determine if your order can be changed prior to order processing and shipment.
Can I cancel my order?
Order processing begins after you click on the submit button, therefore, it may not be possible to cancel your order. Please contact customer care at customercare@martketbranding.com or call (877) 905-3652 for assistance.
Payment
The REMSS Eagles Online Store accepts most major credit cards and online payment methods. We are unable to accept checks, cash, or bank transfers.
Protecting Your Data
REMSS cares about the proper use and protection of your personal information. For more details, please read the store's Privacy Policy.
Security Concerns
If you have a security concern or would like to report a security issue related to the REMSS Online Store, please email us at customercare@martketbranding.com
Shipping Information
Our goal is 100% accuracy on quantity and timelines for all shipments. All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. If you have questions, there is an 800 number listed on the packing slip.
About Martket Branding
Martket Branding is R.E. Mountain Secondary's branded merchandise partner. The Martket team manages the online R.E Mountain merchandise and serves as a preferred provider for special order R.E. Mountain branded products.
Martket is a relationship driven promotional products agency that makes it easy to manage your brand and create amazing products. We help modern marketers simplify their brand workflow by streamlining the project management, expert sourcing and creative design of tangible marketing products. We are always ready to hear your opinions — what we do right and what we could improve.
If you would like to reach out to Martket, please email our team at info@martketbranding.com